Pause 4 Paws Pet Grooming and Salon....Where Pets Feel at Home!
Feel free to call us: (404) 692-5393

Pause 4 Paws Policy Form

Policy Agreement

Every family will be asked to read and sign the Policy Agreement as follows:

I do here by entrust my pet(s) to Pause 4 Paws for the purpose of grooming my pet(s).  I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer.  I am aware that neglect of my pet’s coat can be a cause for problems after grooming such as clipper/brush irritation.  If my pet is wiggly or doesn’t remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors.  I am aware that if my pet’s coat is matted my options are:

  1. If I want to save coat…but not pay for de-mat charges, I will brush out the coat and return to Pause 4 Paws at a later date to groom my pet, however I will incur a charge of 25% of the scheduled services.
  2. I will let Pause 4 Paws brush out my pet if possible and safe, at a fee of a minimum charge of $1 per minute up to a maximum of $20.00 in addition to my regular grooming fee.
  3. My pet will receive a dry shave down and start over but it’s messy and there is an additional fee. If my pet is shaved and started over, but I want the ears and tail saved and it is matted, I understand that I will have a minimum de-mat fee to save them.

Flea/Tick Policy:  In the event my pet(s) have fleas, I agree to pay Pause 4 Paws and additional $7.00 to have my pet(s) treated for fleas.

Photos/Pictures: Photos and pictures may be taken of my pet before, during or after grooming, for use on the web site, advertising and education.

In the event I need to CANCEL my appointment:

I understand that I must notify Pause 4 Paws at least 24 hours prior to my scheduled appointment.  Leaving a message on the ‘Land line’ machine is fine.  I am also aware that should I fail to do so I will have the cost of the missed appointment added to my next grooming charges or billed to me.

I understand that cancellations may occur at anytime by Pause 4 Paws due to personal emergencies.  I understand that every effort will be made to contact me for rescheduling and will be on a case by case basis.

There is a $30 fee for NSF/returned check at which time I will go in a cash basis only.

Pause 4 Paws has the right to refuse service:

In the event of a pet we can NOT handle safely.  Tranquilized pets will not be accommodated as they should be done in the safety of a vet clinic/hospital with an ‘in-house’ groomer.  The use of muzzles, e-collar, slings, straps, etc., are acceptable safety measures.  Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer and I understand I will pay for the portion of the groom completed.

Signature Required for Grooming Services:

I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Pause 4 Paws agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s).  The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available.


I authorize Pause 4 Paws to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs.

Any/all damages, loss or claim shall include but not limited to death, injury,or shock.  Said pre-existing conditions shall not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or mental conditions.

I have read and understand my rights and obligations as written in this agreement for the services of pet grooming through PAUSE 4 PAWS.




owner signature & date


  • I have two female Yorkies and they are nervous little dogs when they go to the groomers. However the attention they get while at Pause 4 Paws is great and my little darlings come out looking happy and pretty. I have not been disappointed.

    Lynn L.
  • Pause 4 Paws is heaven on earth, I have a Yorkie, that is a rescue and his anxiety is really bad, at previous groomers he would shake and cry, this changed on the first visit at Pause 4 Paws he absolutely love going, he no longer shake or cry and hop right out of the car when we pull into the parking lot. Thanks Pause 4 Paws for changing Jackson's experience, treating him like your own, while providing the best grooming service and packages.

    Latoya Walton
  • WONDERFUL! These guys know what they are doing and they do it well. They run a professional, clean and caring business. They are also accommodate to your schedule.  I love this place, not mention my dogs go in willingly opposed to running and hiding at my former groomers. We love this place.

    Michelle P.
  • Amazingly personal service with truly talented groomers! Say goodbye to the big box groomers - your pet deserves better! Eddie has a good eye and is attentive to details. We have NEVER been disappointed or felt like our dogs got a chop instead of a cut. They treat their clients like friends and are very engaging with their customers and take the time to understand what it is you want!

    Kaj H.
  • I love the staff and grooming my Bentley receives at Pause 4 Paws. He's a little feisty and they always calm him down and give him the best! As a former Douglasville resident, I find myself driving all the way from Riverdale to Douglasville just to see the P4P team because I totally trust them. 

    Love Upenzi
  • Had a great visit. Did an awsome job grooming my maltese. Made me feel comfortable leaving her in their care and worked hard making me feel good about coming back.

    Valerie Webb
  • Our dog Maggie had a wonderful visit! We highly recommend Pause for Paws! We'll be back soon!

    Chris Denman, Customer
  • So very nice, quick and they actually called me when they were finished. Great experience, Daisy was ok with it but did not have much to say....Basset's are so laid back. Thank you.

    Lesley Waldrep, Customer
  • Took my dog, Raven, for the first time today and was impressed with their work. Very friendly as well.

    Tammy Vander Hey, Customer
  • I want to thank Richard & Eddie for taking such great care of my baby poodle named Sidnee. She adores Pause 4 Paws and looks forward to each and every appointment. She gets so excited when I drive up. Fabulous bath and cut. Keep up the good work! I have taken her to several groomers; but, PAUSE 4 PAWS is definitely the best!  

    Charlotte Keller, Customer
  • Thanks for the same day appointment, Eddie did an awesome job on Zoie, She will be back :)

    Ieshia Stallings, Customer
  • I took my two Maltese to Pause 4 Paws for the first time today, and am extremely pleased with their fresh summer cuts. They both look and smell wonderful! The gentlemen who helped me were both very friendly and helpful. I highly recommend this salon and will definitely be going back!

    Deborah McDade, Customer
  • Great job! Great service! Very kind to my 3 dogs Possum, Piper, and Penny. Highly recommend these guys!

    Kimberly Roberts, Customer
  • Richard and Eddie always do a great job with our Maltese, Sophie.  We have been bringing her there for over two years now.  They are friendly, professional and Sophie always comes out looking like the "little diva" that she is....

    Michael Wurster, Customer
  • I had been reluctant to have my long haired dog groomed professionally, but with Pause 4 Paws I was immediately at ease because these gentlemen really love the animals and treat them as if they were their own. Both of my dogs are older and sometimes moody, but they were very comfortable with Eddie and Richard at Pause 4 Paws. Beautiful grooming, best price, and friendly service!

    Steve Rich, Customer
  • These guys did a great job on my three dogs!  They got complete makeovers at a fantastic price.  Pause 4 Paws has my business forever!

    Sheila Smith, Customer
  • I want to thank you for the excellent job you did with my two Cairn terriers, Sadie and Gitta. You exceeded all my expectations . I have owned 5 Cairn terriers in my life and have tried many different groomers over the years. Having 3 dogs at any given time I appreciated the luxury and convenience of various mobile groomers over the years. However, with the exception of one I used many years ago who went out of business I never was able to find one who was dependable. They would inevitably change or break appointments, arrive late and I often found myself waiting into the night time hours for them to finish. I felt that was too distressing to my dogs and to myself. They did not perform half as well as you did. I feel very lucky to have found out about you from Sheila Smith and look forward to a lasting relationship with you. I will not hesitate to recommend your business to any one who needs a good professional grooming service.

    Donna Veatch, Customer
  • I am very particular about the type of establishment that cares for my little Maltese, Sophie. These guys are awesome! Sophie gets excited to be there as soon as we pull up. Very friendly staff and the care is superb. Sophie comes out sparkling white every time. They even noticed a slight skin irritation that other groomers missed. I highly recommend these guys and look forward to years of service. They genuinely care about all the dogs that they are entrusted with.

    Debbie Wurster, Customer
  • I have told many people about these two wonderful gentlemen who own this business. They are friendly, caring, and great groomers. I have taken my Bijon to them since they opened and am so pleased with their service. It is so nice not to have to leave them and worry about them. They are so passionate about their love for the animals and it is certainly evidenced in the work they perform. Simon looks great each time I pick him up and he doesn't seem traumatized. They always walk me out to the car and help get Simon situated. I have to tell you that Simon is blind and a very severe diabetic and making sure he is treated well is my highest priority. I love these guys and would not use anyone else. Hope their business flourishes, they deserve the best!!!! Give them a try, you won't regret it.

    Judy Glover, Customer
  • I have two poodles..and have been to many groomers in Douglasville. Pause for Paws has exceeded my expectation each time they have clipped them. The puppies are happy to see them and not scared when I pick them up...Working from their home is more of a relaxed environment for the dogs and their prices are great. I have recommended the to several of my friends.

    Janice Dean, Customer
  • Loved how friendly they were t... Loved how friendly they were towards me and my Baby(puppy). Also my puppy looks amazing they did a great job. I just fund our grommer for life.

    Gina MenaRohlfs, Customer
  • They made my puppy look wonder... They made my puppy look wonderful! He is very spirited and doesn't like grooming but they took the time to make sure it was done right! We will be back!

    Carrie Bowen, Customer
  • I have been taking my dog to Pause 4 Paws for about six months now. They do an excellent job. I have a Border Collie/Lab mix and he sheds galore. Pause 4 Paws is the first place I've taken him that actually manages to get all the loose fur off. All the other grooming salons charged a ton extra for de-shedding and my dog would still be shedding when I took him home. I highly recommend this salon.

    Caroline Mazurkivich, Owner-Operator at Caroline's Office Services